Frequently asked questions

WunderAgent answers your questions

Are you as WunderAgent GmbH a classic broker?

No, because our service goes far beyond that of a broker in the classic sense. Our focus is on bringing our customers closer to real estate as an investment and to provide them with optimal and customized advice that is tailored to their needs. In doing so, we accompany the buyers through the entire process up to the successful investment. And even after the purchase we help with questions and management of the property. We have made it our goal to educate buyers during the process so that a well-founded and independent decision can always be made on the client's side. Our SMART Invest consultants are always available to assist you with their experience and expertise. And the best thing is: in the end you will still only pay the agreed brokerage commission.

A modular system is the key for comfortable renting. You have always the freedom to decide how and how much we should support you. Which services we provide and which ones you take is your choice. You have the power to decide.

The important thing is that you feel safe and happy with your decision in the end.

What does it mean if I waive the 14 days right of withdrawal? (Access to Document Center)

In principle, you have the possibility to revoke your declaration without giving reasons within 14 days. Full access to the property documents and tenant information is also delayed by these 14 days. If you wish to have full access to the documents directly, you can do so by waiving your 14-day right of revocation.

Real estate is not a staple article. You cannot apply one sales strategy and one great description for all of them. Every property is unique. That’s the reason why you need WunderAgent who knows how to manage that for you. It requires a lot of answers in every process to let your property and if everything fits perfectly, then you can be certain renting your real estate will be fulfilled in an secure and efficient manner.

What are the purchase price and immediate purchase price?

We usually agree with each seller on a "minimum selling price" at which he/she would be willing to sell. At the same time, every seller also wants to achieve the best possible price, if the demand is accordingly given. To ensure that the marketing has a foreseeable price frame for all parties, we also agree with the seller on an immediate purchase price at which he/she would be directly prepared to sell, provided that the conditions such as financing are clarified.

Can I get the documents without creating an account?

We are obliged to comply with the requirements of data protection and the money laundering law. We have created the WunderAgent platform to go through the process digitally, paperless and without a scanner by creating a user profile.

Can I also get the documents as PDF?

Yes, in the Document Center you can also download all documents as PDF files.

Where can I see the exact address of the property?

Please ask for the object documents or access to the Document Center. It is necessary for you to accept the terms and conditions and the privacy policy. You will then be shown the exact address.

E.g. the Full-Service Package

First of all we are going to make an appointment for an apartment viewing. After that we taking all relevant information’s, take professional photos and creating an exposé. Thenceforth we are publishing the ad on all big market places. Our Team and our technology behind are always there if you or the tenants need help. You won’t get a flood of calls or emails. We will select based on your criteria’s the first tenants for the viewing. The final decision who is moving in to your property is up to you. You got during whole process the flexibility and freedom and save at the same time and money.

What does "discreet marketing" mean?

In some cases the owners or also tenants wish that their privacy is especially protected and that further information such as object photographs or the exact address is only given to trustworthy interested parties.

How you deal with private data?

Your private information we handling real secure. The tenants cannot see any of your details. The whole communication is taken place on your website

How am I kept up to date with the process?

Yes you do. Since our smart technology process you can always see where we are right now. You can see how many tenants are interested and see their profiles. You get like an ranking and a tenant score which helps you to compare efficient.

Can I reserve the apartment before the visit?

Yes, we have made it our goal to prepare each property as well as possible and to provide all the necessary information online so that you can make a firm purchase decision even without an inspection. The inspection then only serves the purpose of making sure on site that the property is as it was presented.

Which documents I need to get started?

To start straight with the marketing of your property we would need the description of your place, photos, the layout and of course how much you are asking for rent on a monthly bases.

Why is there always a bidding process with you?

Our goal is to make the marketing process as transparent as possible for everyone. This includes that you will be informed about which bids other customers have already placed and especially if they have been outbid. Unlike in an auction, for example, the highest bid is not automatically awarded the contract. In the end, the owner always has the possibility to sell to the interested party of his choice.

I cannot find your emails

With some customers our emails end up in the SPAM folder. Possibly there is an error in the email address given.

I cannot remember my password.

If you try to log in with your email address, but don't remember your password, you can click on the "Forgot your password?" button in the same view. Then you have the possibility to reset your password and set a new one.

Can I enter a different email address for my account?

Yes, if you are logged in with your user profile, click your name in the top right corner > select "Account details" from the drop-down list > and in the "Personal details" tab you can change your email address, among other things. > to save the changes, click on "Update personal information".

How can I enable / disable the newsletter or other notifications?

If you are logged in with your user profile, click your name in the upper right corner > select "Account Details" from the drop-down list > and in the "Email Notifications" tab you can change the setting regarding email notifications.

Phone support

Anna Schön

Customer Success

0800 673 82 23